Chimney Corner Booking Conditions

Chimney Corner Booking Conditions

Contract & Booking

This agreement is made on the basis that the Property is to be occupied by the holidaymakers for a holiday (as mentioned in the Housing Act 1988 Schedule 1 paragraph 9 or similar legislation in other jurisdictions) and the Holidaymakers acknowledge that the tenancy granted by this agreement is not an assured tenancy and that no statutory periodic tenancy will arise when it ends.

Bookings cannot be accepted from persons under 18 years of age. Any pets you intend to take with you should be declared at the time of booking and checked and authorised via the Owner (where requested).

Your booking (“Booking”) may be placed over the telephone, by email or directly on our online reservation system.  Where your Booking is communicated to us by telephone or by email, we will enter it onto our online reservation system, which will automatically generate a summary by email to the email address you provide in the online Booking form or given to us over the phone. However, that does not mean that your Booking is yet confirmed or that a Contract is yet in force between us and you.

No bookings are valid until confirmed in writing.

Once a booking is confirmed it is not subject to change. Whilst we will be under no obligation to do so, we may in certain circumstances make minor adjustments to bookings on your request.

To book the Property please make payments within the time periods specified. If the Quote asks you to make a payment in full, you must pay the full amount by the due date. If the Quote specifies that any damage deposit (the “Damage Deposit”) and/or a cleaning or other fee(s) (“Other Fee(s)”) is payable, you must also make that/those payment(s) within the time period specified.

You should carefully check the details of your booking before making a payment.


Your Booking will only be confirmed and our Contract will only come into force once we have received payment in cleared funds of a deposit of thirty-five per cent (35%) of the full cost of your Booking (the “Deposit”).  

The Deposit must be paid within two (2) days of the Booking being placed.

A Damage Deposit will be included in the total amount paid. This may be used for any repair and/or replacement of the Property, furnishings, fixtures and fittings that are necessary after your stay. We will return the Damage Deposit to you following the return of the keys to us, less any deductions in accordance with the conditions listed above. The deposit should be returned within a maximum of 10 days after your departure.

Balance Payment

Once a booking is confirmed, the Guest is responsible for the full balance of the cost of the holiday. This shall be paid not later than 8 weeks,  fifty six (56) days,  before the Holiday Commencement  date.

You will be sent a reminder to pay the balance in advance of the balance due date.

We reserve the right to re-let any holiday where any monies are due and the booked guests are more than 7 days in arrears. If for any reason you are unable to promptly arrange payment (or we cannot get hold of you to arrange for payment to be made) we will be entitled to treat that as your intention to cancel the Booking.   Any monies paid by the Guest will be refunded when we re-let the property. However, if we are unable to re-let the holiday the Guest will remain liable for the outstanding balance of the cost of the holiday and the deposit will not be returned.

If your Booking is made less than fifty six (56) days prior to the Holiday Commencement Date then your Booking will only be confirmed and our Contract will only come into force once we have received payment in full for the Booking in cleared funds.

No entry to our properties will be allowed without payment, in full, being cleared beforehand.

Holidaymakers’ responsibilities and forfeiture

You agree to comply with the regulations set out in the property manual at the property provided to you and any other regulations reasonably specified by us from time to time and ensure that they are observed by all members of your party.

You agree to keep and leave the Property and the furnishings, including items such as kitchen equipment, crockery and glasses clean and in good condition and in the same state of repair as at the commencement of the holiday, and shall leave the Property in the same state of cleanliness and general order in which it was found.

You agree not to cause any damage to the walls, doors, windows or any other part of the Property nor to do anything that may be reasonably considered to cause a nuisance or annoyance to us or to any other occupier of adjoining or neighbouring properties.

You agree to take all necessary steps to safeguard your personal property.

You cannot allow more people to stay in the Property than expressly authorised, nor can you significantly change the makeup of the party during your stay in the Property, nor can you take your pet into the Property unless it shown on your booking form or detailed in other correspondence and agreed with us in advance.

This is a no smoking property.

You must ensure the property is securely locked when not occupied by you.

You agree to report and pay to the Owner the cost of any damage or breakages made during their holiday occupancy. This is damage above and beyond what would be considered normal, for example we will not ask you to cover the cost of the odd broken glass or plate.  We reserve the right to make a reasonable charge where guests have contravened a request for their Property to be smoke-free.

The Holidaymakers’ right to occupy the Property may be forfeited without compensation if:

More people or pets than declared to the Agency at the time of booking or before the commencement of the holiday and/or the number the Property holds, attempt to take up occupation.

Overnight guests are entertained without the Owner’s express permission.

Any activity is undertaken which is illegal, or may cause unreasonable damage, noise, behaviour or disturbance; or

Any of the Holidaymakers smoke in or at the Property.

Unavailability of Property

In the event of the Property becoming unavailable, or bring it to an end early,  such as due to fire or flooding, due to a Force Majeure Event,  we will endeavour to provide the Guest with suitable alternative accommodation or will refund all monies paid, or a proportion in the case of curtailment. This will be the full extent of our liability and no additional compensation, expenses or costs (such as travel or replacement lodging costs) will be payable.


a. Chimney Corner recommends that guest take out appropriate insurance to cover their own personal needs. Booking Protect is available as an option, this provides holiday insurance services if you do not have your own insurance.

b. Cancellation Policy:

i. Covid-19: In the circumstances that, on the day that the holiday is due to commence that Chimney Corner is unable to open due to Covid-19 Welsh Legislation the following will apply:

    1. You will need to continue to pay the balance of your holiday as per the normal timings associated with your booking terms and conditions.
    2. You will receive a refund of the balance paid and a voucher for the deposit paid, to be used against a future booking to have commenced within the 12 months following your initial booking.  
      • If the future booking cost is higher than the current booking you will need to pay the balance
      • If the cost is lower you will be refunded the difference at the time of the balance payment being made. 
    3. These terms do not apply for any other reason including, but not limited to:
      • If legislation changes after the holiday commencement date. 
      • Where party sizes must be reduced due to Covid 19 Legislation.  
      • Local restrictions or implications for you, a member of your party or the area you live in, or any preference not to travel, or concern about potential legislation being in place. 

ii. For any other cancellation made by the guest, not covered by point 4 (Force  Majeure),  no refund will be made.  

iii. A 100% refund of the total amount will be made if you cancel within 24 hours of making the booking, less any costs associated with making the booking, except if the booking is made within the window in which the full balance payment is due, in which case, no refund will be offered.

If we cancel or amend your booking

If we chose to cancel your Booking, we will refund you any monies you have already paid to us. However, we will not be liable to refund you for any fees you may have paid to any third party in connection with your holiday (including, without limitation, fees for travel, entertainment, activities or insurance).

The Property

You can arrive at the Property after the time specified by us on the Arrival Date for your holiday and you must leave by the time specified by us on the departure date. We will let you know these times by email. 

If you fail to arrive by midday on the day after the Arrival Date and you do not advise the contact of your anticipated late arrival we may treat the Booking as having been cancelled by you and we shall be under no obligation to refund you for fees already paid to us.

On the date of departure you should leave the property by 10am having ensured you have carried out any actions required at departure which includes leaving the house in a reasonable, clean state, dishwasher filled and bins emptied etc as outlined in the departure letter. 

Wi Fi & Internet

Free Wi-Fi and broadband internet is provided for your reasonable use and may be subject to separate terms and conditions. You agree to reasonable and lawful usage of this service.  We will not be liable for slow connections or for any interruptions to or the failure of this service.


When dogs have been agreed, there is an additional charge per dog, outlined on the booking form for each full or part week. You will be informed of the charges at the time of Booking. This does not cover potential extra cleaning required, if extra cleaning is required it will be charged against the guests damage deposit. 

If you exceed the stated number/size of dog(s), the Owner (or their representative) has the right to refuse to allow Holidaymakers to enter or stay in the Property, and/or they may ask the Holidaymakers to leave the Property before the end of the holiday period.

Registered assistance dogs are allowed in all Properties, even when where the property description states that pets are not allowed, provided that all Holidaymakers comply with the provisions set out below. You must notify us of the intended presence of any assistance dogs, with evidence of registration, prior to making a Booking.

If any Holidaymaker has an allergy to dogs, please be aware that Owners (and we) cannot guarantee that an assistance dog has not stayed in a Property. We and Owners cannot accept responsibility for any suffering which may occur as a result of such animals having been present in a Property.

Young dogs (e.g. puppies) must be declared to the at the time of Booking and authorised by the Owner. If a young dog is taken to a Property without the consent of the Owner, this could result in you being asked to leave without compensation. When booking online it is advised you check the acceptance of your pet by telephoning.

The following dog terms apply:

Dogs must always be under strict control while in or at the Property.

Any fouling must be cleared up without delay. Do not dispose of dog fouling at the property, a purpose built off site bin must be used for this purpose. Further details are supplied at the time of booking.

A dog basket for one small dog is available at the property but owners must bring their own dog blanket.

Dogs must not be left alone in or at the Property at any time.

Dogs must not lie on beds or furnishings, and hair must be cleared up before departing.

Dogs must not go upstairs in the property.

Dog owners must ensure that their pets are free from parasites and fleas before they occupy the Property. Failure to do so may incur subsequent charges.

You will be liable for any damage caused by your and any Holidaymakers’ dogs. Any damage is to be reported to the Owner (or their representative) immediately. Any additional cleaning required, that may incur an additional charge, will be at the Owner’s discretion.

If you break the these terms the Owner (including their representative) may notify you that you have broken these terms and may cancel this Booking and ask that the Holidaymakers leave the Property before the end of the holiday period without compensation, or that they pay an additional reasonable charge.

Pets other than dogs may be allowed at the Owner’s discretion. This must be approved prior to making a Booking and can be arranged by telephoning us; the Owner has the right to refuse to allow Holidaymakers to enter or stay in the Property or ask Holidaymakers to leave the Property before the end of the holiday period if prior approval has not been given. Additional charges and terms may apply.

Owner’s access to Property

The Owner or their representative, including the Agency, shall be allowed access to the Property at any reasonable time during any holiday occupancy for essential maintenance work or emergencies or as appropriate.


All prices quoted do not include VAT and Insurance Premium Tax where applicable at current rates as the business is not currently VAT registered.

Complaints procedure

In the event of there being cause for complaint concerning a Property, the matter shall be taken up with the Owner (or Owner’s caretaker) at once. It is important that this is done whilst you are still at the Property so that an on-the-spot investigation can be made if necessary and remedial action taken if required. Please check the House Information Pack for contact details.

In no circumstances will compensation be considered for complaints raised after the holiday has ended, when the Holidaymakers have denied the Owner/caretaker the opportunity of investigating the complaint and endeavouring to remedy matters during the holiday. Please call the contact number provide in the house information pack.

Period and other terms of Hire

The period from the Holiday Commencement Date to the day of departure set out in the Booking (the “Holiday Departure Date”) is the “Holiday Period”. 

Unless expressly agreed by us in writing, you should not arrive before 5pm on the Holiday Commencement Date, and you must leave and vacate the property by 10am on the Holiday Departure Date. Failure to do so may result in you being charged a further day’s rental.  

You must not use the property except for the purpose of a holiday during the Holiday Period, and not for any other purpose or for a longer period except with our express written agreement.

The Contract to stay in the property for the holiday period, does not create the relationship of Landlord and Tenant between the parties.

This Contract relates to a “holiday let” the purpose of which is to confer on you as a holidaymaker the right to occupy our property for a holiday only.  You shall not be entitled to any private residential tenancy or other tenancy, assured short hold or assured tenancy, lease, licence or other right to occupy, nor shall you obtain any security of tenure.

In the event that you are required, in accordance with guidelines imposed by the UK and Welsh Governments in relation to the disease known as coronavirus disease (Covid-19) and the virus known as severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2)), to self-isolate at the property you will be responsible for the cost of (i) any additional nights out with the Holiday Period and (ii) rehousing any booked guests that are displaced as a result of the additional nights required by you in an equivalent property.

The contract between you and us is governed by the law of England and Wales and we both agree that any dispute, matter or other issue which arises between us will be dealt with by the Courts of England and Wales.

Our liability

We, our employees, contractors, cleaners and other representatives shall not be liable to you or your party for loss or damage to property howsoever arising. You must take all necessary steps to safeguard yourselves and your property.  Nothing in this clause shall exclude or limit any liability that we are unable to limit or exclude by applicable law, such as liability for death or personal injury caused by our negligence.


The contract between you and us is governed by the law of England and Wales and we both agree that any dispute, matter or other issue which arises between us will be dealt with by the Courts of England and Wales.


You may not transfer your Booking or any rights and responsibilities under these Booking Conditions to any other person, without our prior written consent.

If at any time any part of these Booking Conditions is held to be unenforceable for any reason under any applicable law, that part shall be deemed omitted and the enforceability of the remaining parts shall not in any way be affected by that omission.

These Booking Conditions, together with the quote, and our confirmation email contain the entire agreement between us, and you,  relating to the Booking and supersedes any previous agreements, arrangements or discussions.

Data  & Privacy Statement /Policy

Last updated 25th March 2021

Chimney Corner